How We Handle Your Information

Information we collect

When you submit an inquiry form, we collect your name, email address, and message details so we can respond to your request. Your message may include health information if you choose to provide it. We also record the page from which the inquiry was submitted.

Our hosting and form-security systems may process limited technical information, including your IP address and browser information, to deliver the website, prevent abuse, and troubleshoot problems.

We also use Vercel Web Analytics to collect aggregated, anonymised information about page views, referrers, approximate location, browser, operating system, and device type. It does not use cookies or persistent identifiers.

How we use your information

We only use your information to:

• Respond to your inquiry or consultation request.
• Coordinate follow-up communication about denture services.
• Maintain a record of communications for service quality and continuity.

How we store and share information

Form submissions are sent to our clinic team using Resend. We use Vercel to host and analyse the website and may use Upstash to protect the contact form from abuse. These providers process information only to supply services to us. We do not sell your personal information.

These technology providers may process information outside Australia or use infrastructure located in other countries. Their processing locations can change, so you may contact us for current information about the providers used for this website.

Data security and retention

We apply reasonable technical and operational safeguards to protect inquiry data and retain information only while it is needed to respond, maintain appropriate clinic records, or meet legal obligations. We delete or de-identify it when it is no longer required, where lawful and practical.

Access, correction, and privacy complaints

You may ask to access or correct personal information we hold about you. You may also make a privacy complaint using the contact details below. We will acknowledge your request, investigate it, and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Cookies and tracking

We use cookieless Vercel Web Analytics for aggregate website statistics. We do not use advertising cookies, remarketing pixels, or third-party marketing trackers. Our hosting infrastructure may also record limited technical information, such as IP address and browser type, for security and operational purposes.

For full details about cookies, analytics, and similar technologies, see our Cookie and Tracking Disclosure.

Contact us

If you have questions about this privacy policy or your information, contact us through the contact form or call 0499 290 334.